Avelo Airlines customers can get refunds on canceled flights by visiting Avelo's website or contacting customer support. Public responses reflect mixed sentiments about the airline's reliability and service.

“Our West Coast closure has no effect on our Connecticut service or operations,” said Courtney Goff, Communications Manager for Avelo Airlines. “We are in the planning phases of relocating the three planes to the East Coast, so only positive outcomes for our East Coast airports.”