Even as a business grows and day-to-day operations evolve, understanding your “why” will help leadership and the full team maintain the same quality of work and service. – Jeff Sprau ...

In a memorandum published today, titled "Our Enduring Duty to America's Service Members and Their Families," Secretary of Defense Lloyd J. Austin III announced a new set of initiatives which are ...

The presentations will also elicit ideas on which those seeking to enhance the quality of service delivery elsewhere might build. The conference will feature Lant Pritchett (Harvard Kennedy School), ...

The Postal Service has instead doubled down, releasing version 2.0 of Delivering for America this past September, which brags about more employees and billion-dollar expenditures while repeating ...

Data on service quality, outages and interruptions from April 1, 2023, to March 12, 2024, was reviewed, as well as informal consumer complaints from March 13, 2024, to Jan. 1, 2025.